FIG 0.0 · JOHANNESBURG · AI IMPLEMENTATION

World-class AI platforms.
Deployed by people who know your business.

A Johannesburg AI management consultancy. We sit between five world-class platform partners and South African enterprises — turning AI capability into measurable outcomes. Training, advisory, agentic workflows, full implementation.

Digital worker · live running
Inbox
supplier · 14:23
PO #44217 delayed
customer · 14:21
Failed debit · 25th
prospect · 14:18
New signup · KYC
Process
Read
interpretation
Reason
validate + structure
Act
in connected systems
Escalate
with full context
Outputs
Escalate → Ops
PO updated · 0.9s
WhatsApp customer
Debit rescheduled · 1.2s
KYC verified
Account opened · 0.8s
Cycle · 3.2s avg → 0.9s escalation Channels: WhatsApp · Email · Voice POPIA-aligned
FIG 0.1 · OUR PRACTICE

A full suite. From your first AI conversation to production agents.

Most consultancies sell one thing. We meet you wherever you are — executive training, advisory, agentic workflows, or fully embedded delivery. Most engagements eventually touch all four.

PRACTICE 01 · TRAINING

AI literacy for leaders.

Executive workshops, team enablement, and structured learning programmes. We don’t teach prompts — we teach how to think about AI as a strategic capability.

Typical engagement. Half-day exec session, four-week team programme, ongoing office-hours.
PRACTICE 02 · ADVISORY

AI strategy that survives the boardroom.

Where to apply AI, which platforms to choose, what to build vs buy, what POPIA constraints actually mean. The questions that come before any code.

Typical engagement. AI roadmap, vendor selection, build-vs-buy reviews, opportunity ranking.
PRACTICE 03 · AGENTIC WORKFLOWS

AI employees in production.

We design and deploy AI agents that run real processes, end-to-end. Built on Stubber, Microsoft, and other certified platform partners. Integrated with your stack.

Reference. Our flagship Collections Agent recovers R 5M+/month on Stubber.
PRACTICE 04 · IMPLEMENTATION

Done with you, not to you.

Embedded delivery teams, change management, hand-over to your people, ongoing support. Production-grade from day one.

Discipline. Discovery → Pilot → Scaled deployment → Ongoing partnership.
FIG 0.5 · THE CAPABILITY STACK

Five platform partners. One contractual relationship per capability.

We don’t build AI infrastructure. We hold direct partnerships with the platforms that do — and deploy them, configured, into South African enterprises.

01 · Capability

Stubber

The platform our flagship Collections Agent runs on. Stubber lets us build production-grade AI employees with visual workflow tooling, multi-LLM model garden, RAG, and omnichannel delivery. Same platform behind FlySafair’s Lindi assistant.

02 · Capability

XOPS

For enterprises drowning in IT busy-work. XOPS replaces the manual coordination between systems — employee onboarding, licence optimisation, compliance audits — with goal-oriented AI robots. In production at Cencora, Broadcom, Corteva, and S&P Global.

03 · Capability

Matogen

Through Matogen we deploy Carys for natural-language analytics on sensitive data, and Mendix for low-code application development. Same standard, same delivery discipline — extending the surface area of what we ship.

04 · Capability

Microsoft

For clients standardised on Microsoft. Through our Microsoft Partner relationship we deliver Copilot Studio agents, Azure AI Foundry deployments, Power Platform automations, and SharePoint intelligence. Certified Azure AI Engineers on every engagement.

05 · Capability

Nuacem

For customer-facing AI at scale. Nuacem powers conversational AI on WhatsApp, voice, and digital channels — deployed across SA businesses including Cell C. Botjet for AI agents, Convojet for hybrid IVR, Observejet for conversation moderation.

Full capability breakdown →
FIG 1.0 · THE ECONOMIC CASE · CONSERVATIVE ESTIMATE

Same business. Same revenue.
Twice the operating profit.

The economic case our clients build with us during the advisory phase. Modelled on a R 100M revenue baseline, conservative adoption (~40% of cognitive tasks automated). Aggressive adoption lands materially higher. We’ll model your specific numbers in a discovery engagement.

OPERATING PROFIT · ANNUAL DELTA
+R 26.5M
Same revenue. Same balance sheet. An extra R 26.5 million falling to the bottom line because the work happens differently.
Operating profit
R 30M → R 56.5M
Operating margin
30% → 51.4%
Gross margin
60% → 74.5%
Profit lift
+88%
P&L Waterfall · R Millions R 100M Revenue baseline
P&L Waterfall Traditional operating profit of R 30 million transforms into R 56.5 million under the AI-driven model. Three drivers contribute: revenue uplift adds R 10 million, direct cost reduction adds R 12 million, indirect cost reduction adds R 4.5 million.
Read left to right. R 30M traditional operating profit. Three drivers shift the line. R 56.5M AI-driven operating profit.
Source: Internal modelling across Digital Army engagements · 2024–2026 · validated against client P&Ls. We’ll model your specific numbers in a strategic consultation.
CHAPTER 1.0 · WHY THIS MATTERS

For thirty years, software automated the easy part.

Computers handle structured tasks brilliantly. But connecting them to human messages — emails, chats, PDFs — still depends on people manually translating the messy stuff into the structured stuff. That bridge is slow, expensive, and where most of the wait time hides. Watch what happens to a single supplier query.

HUMAN BRIDGE
1. Email arrivesreceived
2. Human reads itqueued
3. Human translatesqueued
4. Action landsqueued
elapsed: 0.0s in queue
FIG 2.0 · DEPLOYED REFERENCE ENGAGEMENTS

9 Digital Employees, in production, in South African enterprises.

Each one took responsibility for a specific outcome and is measured against a baselined KPI. Three flagship cases below — six more are detailed on the cases page, with operational metrics available on request.

Cell C · Financial services

Collections Agent

R 2.55m recovered / month

Proactive WhatsApp the morning after a failed debit. 22% response rate. R 87.13 ROI per customer engaged.

Read the case →
Comm Equipment Co. · Sales

Credit Vetting Agent

55% referrals converted

Document collection inside the customer conversation. 90% of documents collected automatically.

Read the case →
Blue Label · Digital sales

Abandoned Sales Agent

21% conversion among respondents

Re-engages dropped digital sales on the channel they walked away on. 7% overall recovery.

Read the case →
U-Belong · Recruitment

Recruitment Agent

40% application completion

Stalled candidates re-engaged on WhatsApp. 40% of engaged candidates complete the full application.

Read the case →
See all 9 deployed agents
FIG 4.0 · BRIDGE THE DIVIDE

Bridge
the divide.

A frank conversation about revenue, margin, and where digital workers fit your operation. No technical jargon. We’ll model your specific numbers.

FIG 5.0 · START HERE

Tell us where it hurts.

A free 90-minute scoping consultation. Not a pitch deck. A working session: we map the pain, sketch the art of the possible, and define what success looks like — the inputs to a paid Diagnostic & MVP if it makes sense to proceed.

Office Johannesburg, Gauteng
Hours Mon – Fri · 08:00–17:00 SAST
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