Each agent took responsibility for a specific outcome and is measured against a baselined KPI. Four flagship engagements detailed below; five more in production across financial services, telecoms, recruitment, and customer onboarding — operational metrics available on request.
Every Digital Employee carries a single accountable metric. If the metric doesn’t move against baseline, we don’t collect. Four cases below; click any for the full operational read.
Proactive WhatsApp the morning after a failed debit. 22% response rate. R 87.13 ROI per customer engaged. Hundreds of thousands of cases per month, no human in the loop on routine recovery.
Document collection inside the customer conversation. 90% of documents collected automatically. Cycle time from 2–4 days to 4 seconds.
Re-engages customers who drop out of digital sales flows on the channel they walked away on. 7% overall conversion across all abandoned flows.
Stalled candidates re-engaged on WhatsApp. Capture, screen, schedule inside one conversation. 40% of engaged candidates complete the full application.
Nine agents. Four in production with hard metrics. Three more deployed, metrics maturing. Two scoping or in build. Status is what the agent reports today, not what the brochure claimed.
DNI Group / TSPC — Frontline Support agent. On-demand context for field reps in the channel they’re already on. Production.
Back-a-Buddy — Customer Onboarding + Account Validation agents. New-fundraiser onboarding and beneficiary bank-account verification before first transaction. Production.
Old Mutual — Sales Fraud Detection + Sales Operations agents. Pre-booking transaction flagging and routine sales-ops automation running in tandem.
The pattern repeats: a baselined process, a sharp KPI, four-to-six weeks to a working agent on real data. Bring us the bottleneck — we’ll bring the agent.